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Special Requests
Die nachfolgende Dokumentation beschreibt die Nutzung von Special Requests zum Testen von Markup und Actions im Chat. Sie ist zur besseren Kollaboration mit mehrsprachigen Entwicklungsteams auf Englisch verfasst.
In the following section special requests that can be sent to the NLU component (Marvin) are listed. Those trigger specific markup and actions that can be used to validate that certain features are working and displayed correctly.
Special requests are divided into three categories:
- Markup: special requests display mostly formatting and different kinds of links
- Combined markup: special requests display examples of combined markup
- Actions: special requests display actions that trigger other services or set / unset metadata
An example consists of the triggering message (which is the text that is to be typed into the chat), a short description and an example for the display in the Kauz chat.
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Markup
| Name | Description | Example |
|---|---|---|
SR:Formatierter Text (aufklappbar) |
Text that can be extended and collapsed |   |
SR:Dialogplan Optionen |
A dialogue plan with text and options |  |
SR:Auswahl-Liste |
An unordered choice list |  |
SR:Ticket erstellen |
A link to open a form to create a ticket |   |
SR:Serviceportal Link |
Link to a serviceportal If clicked, a request if the provided link was helpful is generated |
  |
SR:Chat & Search Ergebnis |
Link to chat & search results If clicked, a request if the provided was helpful is generated |
coming soon |
SR:Videos |
Displays a video |  |
SR:Image links |
Displays an image |  |
SR:Underline formatting |
Text with underline formatting |  |
SR:Bold formatting |
Text with bold formatting |  |
SR:Italic formatting |
Text with italic formatting |  |
SR:Web Embed |
A website embedded in the iFrame |   |
SR:PurpleView LiveChat |
Button for PurpleView Livechat |  |
SR:PurpleView VideoChat |
Button for PurpleView VideoChat |  |
SR:Split Bubble |
Text that is split into two bubbles |  |
SR:Force Choice |
The input field is deactivated until one option of the choice list is selected |  |
SR:Phonelink |
A telephone number is displayed as a phonelink |  |
SR:Slider |
Wrapper for elements to be displayed as sliders | coming soon |
SR:Neue Zeile |
Text containing a line break |  |
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Combined Markup
| Name | Description | Example |
|---|---|---|
SR:Komplexe Antwort |
An example that displays several markups at once: - Split - Bold - Italic - Optionlink - new line(s) - a list - hyperlinks - collapsible text |
 |
SR:Auswahlliste mit Links |
A list in which the options are serviceportal links |  |
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Actions
| Name | Description | Example |
|---|---|---|
SR:Standort-Abfrage |
Triggers a position query |  |
SR:Kartenansicht |
Displays locations with GoogleMaps | coming soon |
SR:AdaptiveCardPOST |
Displays an Adaptive Card with a POST-action |  |
SR:AdaptiveCardGET |
Displays an Adaptive Card with a GET-action |  |
SR:AdaptiveCard OpenUrl |
Displays an Adaptive Card with an OpenUrl |  |
SR:AdaptiveCard OpenUrl in SelectAction |
Displays an Adaptive Card with an OpenUrl in a select action field. |  |
SR:Set Metadata |
Sends an action to set metadata in the chat | |
SR:Unset Metadata |
Sends an action to unset metadata in the chat |